S h i p p i n g + r e t u r n s

shipping

Shipping with Canada Post from Victoria, BC, Canada
While I do my best in building a safe package for your purchase, I have zero control over what happens during the parcel’s journey, and would recommend shipping with tracking + insurance for peace of mind.

Canada & USA: option to include Tracking + up to $100 CAD insurance, for peace of mind.

International Shipping: Option to Upgrade Shipping to include Tracking for peace of mind.

Customs + other fees: parcels exiting Canada, please be aware that additional duty may be applied upon arrival. I have no control over border/duty fees, State taxes, international postal service fees, any other international fees.

>>> Parcels are thoughtfully put together for a safe journey to ensure no crushed parts caused in transit which are beyond my control.

Your parcel may look like: durable cardboard shipping box, paper filler, kraft tissue, kraft box with cotton filling or cotton bag for jewellery piece, + care card. (I decided to ship this way after sending a ‘test’ to myself, a small kraft box in a bubble wrap envelope - arriving slightly crushed.)

returns

If for any reason you are unhappy with your purchase, please contact me and we will work together to find a solution

Refunds:
- get in touch within 7 business days of receiving your parcel
- if item arrives damaged, please send photos of the damaged piece
- ship the item with tracking within 14 business days of getting in touch about your refund
- a refund for the purchase will be issued upon receiving the parcel in its original condition and original packaging, shipped with tracking
- buyer is responsible for return shipping with tracking
- refund does not include initial shipping cost

Final Sale/No Refunds or Exchanges on:
- Custom or Personalized Orders
- Sale Items
- Due to hygienic reasons: earrings, lip balm, salve, bath fizz, soaps
- Seeds